Contact Centers

Auto QA accelerates quality assurance and coaching workflows for faster business-improving impact at scale Observe.AI, an Intelligent Workforce…

Observe.AI is recognized for leading innovations in contact center AI Observe.AI, an Intelligent Workforce Platform that transforms contact…

Balto, the #1 real-time guidance platform for contact centers, announced the launch of its suite of conversation excellence solutions on Talkdesk…

Semafone, the leading provider of data security and compliance for call and contact centers, announced today it has rebranded as Sycurio. The…

Semafone, the leading provider of data security and compliance for call and contact centers, announced a reseller partnership with Talkdesk and…

Cresta, the leader in real-time intelligence for contact centers, announced the closing of its $80 million Series C financing round, giving the…

Pryon named to KMWorld 100 Companies that Matter in Knowledge Management in 2022 -Pryon, the artificial intelligence (AI) company that is…

First Orion is also supporting FCC-mandated STIR/SHAKEN call authentication for NICE CXone customers First Orion, a leading provider of branded…

Automation Anywhere, a global leader in intelligent automation introduced Automation Anywhere for Contact Centers, a cloud-native, AI-driven…

No matter the industry or customer base, businesses have had to adapt to a sharp rise in digital interactions over the past year. With customer…