Automation Anywhere Launches New Contact Center Solution, Empowering Enterprises To Deliver Better…
Automation Anywhere, a global leader in intelligent automation introduced Automation Anywhere for Contact Centers, a cloud-native, AI-driven…
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Contact Centers
Contact Centers Offer a Glimpse into the Future of AI—if You Know Where to Look
No matter the industry or customer base, businesses have had to adapt to a sharp rise in digital interactions over the past year. With customer…
Raydiant and Talkdesk Partner, Bringing Hoopla by Raydiant Gamification and Performance Management…
Raydiant, the award-winning digital signage and in-location experience provider, announced its partnership with Talkdesk, Inc., the global customer…
Dialpad And Playvox Partner To Optimize Agent And Customer Experience Through Dialpad Contact Center
The Dialpad and Playvox partnership delivers the most comprehensive, AI-enabled workforce solution for contact centers
Dialpad Inc., the industry…
Cresta Welcomes Google Contact Center AI Co-Founder as Market Reaches $26 Billion in Spending
AI Pioneer Ping Wu Joins as Vice President of Engineering and Product to Accelerate Technology Roadmap and Innovation
Cresta, the Real-Time…
Behavioral Signals Listed as a Sample Vendor in 2021 Gartner Hype Cycle for Natural Language…
According to This Gartner Report, “Emotion AI Is Considered Transformational as It Turns Human Behavioral Attributes Into Data That Will Have a…
AiThority Interview with Dana Chery, VP of Product Marketing at Salesforce
Hi Dana, please tell us about your role and the team you manage at Salesforce.
Sure thing. I lead a talented team of marketers responsible for…
NICE Receives Highest Scores Across All Four Use Cases in 2021 Gartner Critical Capabilities for WEM
NICE announced that it has received the highest scores in each of the four use cases among vendors evaluated in the 2021 Gartner Critical Capabilities…
With the Aim of Further Spreading Home-Based Contact Center Services, Transcosmos Begins Support…
transcosmos inc. hereby announces that the company will begin full-scale operations of support desk services for home-based contact centers (CC) in…
Dura Software Acquires Workforce Optimization Software Company DVSAnalytics, Inc.
Dura Software, specialists in acquiring and operating hyperniche software products, announced the acquisition of DVSAnalytics, Inc., an industry…
