Contact Centers

Today, Gridspace announced a new partnership with Google Cloud to deliver Gridspace Sift via the Google Cloud Marketplace. The partnership helps…

With digital channels and social shopping on the rise, greater awareness for security and privacy measures for omnichannel payments is vital…

NICE’s next-gen AI-powered recording solution, with its microservices-based cloud architecture, takes scalability, security and flexibility to new…

Solution supports service providers' need to vet and verify the identities of organizations communicating across voice and messaging channels in…

Solution includes Intelligent Scoring, agent self-coaching and integrated workflows Clarabridge, a global leader in Customer Experience Management…

Authority Software, a leading global provider of workforce optimization solutions for enterprise contact centers, announced the general availability…

Award-Winning Leader in BPO 2.0 Solutions Continues Growing its Geographical Footprint to Enable Digital Transformation ibex, a leading…

"Customer experience” is a term that’s taken on a life of its own throughout the past year. At its core, it’s all about establishing relationships;…

A packaged service offers FAQ for general enquiries & operational support to add relevant FAQ content based on support log analysis transcosmos…

Leverages ASAPP's artificial intelligence (AI) platform Helps automate customer service operations and increase agent performance EY announces an…