Contact Centers

Broad multivendor ecosystem of leading cloud platforms, technology providers and system integrator resellers gives enterprises greater control and…

CXM Version 6 Software Release Delivers Workforce Optimization Solutions and Call Recording for Contact Centers & Business of all sizes CXM…

The leading Visual IVR provider announced two new customers have launched its flagship product - a B2B solution provider and a retailer Zappix, the…

Ansafone Contact Centers is a leading contact center and BPO provider with multiple locations nationwide with Santa Ana, CA as the West Coast…

Activate in 48 Hours, Unlimited Scale, At No Charge NICE announced CXone@home, a limited time offering to support organizations in their…

Enghouse Cloud and Communications Center support advanced integration with MS Teams Enghouse Systems Limited is participating in the Microsoft…

New Offering Provides the Value of Insight with Access to Meaningful, Real-Time Data, Showing Payment Transactions as They Occur Across the Contact…

Do you believe in Artificial Intelligence impacts on businesses? Well, if not, rethink. How? You may ask. Fine, let’s sail through the following…

Currently, Google provides world-class Cloud infrastructure with a robust set of AI ML solutions to customers, built extensively to scale in today's…

ISG Provider Lens Reports See Contact Center Industry Moving from Resolving Queries to Providing End-To-End Customer Service Experiences Contact…