Customer Experience Almost Half Of Customer Service Calls Fail Due To Contact Centre Background Noise AIT News Desk Sep 26, 2022 Almost half of customer service calls are abandoned due to contact centre background noise, with 42% hanging up immediately when they detect the…
Customer Experience National Express Enhances Employee and Customer Experience and Simplifies Travel with 8×8 XCaaS AIT News Desk Jul 22, 2022 The UK’s Largest Scheduled Coach Operator Improves Security and Flexibility with 8x8’s Integrated Cloud Communications and Contact Centre Product…
Autonomous Vehicles CalAmp’s Tracker, Partners With Grove & Dean to Protect Vehicles and Reduce Motor… AIT News Desk Nov 23, 2020 CalAmp, a global technology solutions pioneer transforming the mobile connected economy, announced its subsidiary, Tracker, has joined forces with …
Analytics IstTek Announces Official European Launch AIT News Desk Aug 19, 2020 Contact Centre Technology Company IstTek announces European Partner Launch to Fire Up Suite of Customer Experience Solutions Contact Centre and…
SaaS Manchester City Council Selects 8×8 Contact Centre AIT News Desk Jul 21, 2020 8x8, Inc., a leading integrated cloud communications platform provider, announced the Manchester City Council selected 8x8 Contact Centre to keep…