Conversation Intelligence

Observe.AI integrates with Zoom Contact Center to accelerate contact center agent performance and productivity Observe.AI, the most robust…

Integrations with Zoom Contact Center and Zoom Phone help enable organizations to deepen understanding of customers and better meet expectations…

Symbl.ai, a developer-first platform providing best-in-class conversation intelligence (CI), has announced two new breakthrough features designed to…

Organizations can deliver customer and prospect insights from CallMiner directly in Salesforce to gain visibility into the customer journey,…

CallMiner, the leading provider of conversation intelligence to drive business improvement, announced new integrations with Genesys Cloud CX and…

Jiminny, a UK headquartered conversation intelligence provider supporting sales teams across the world, has closed a $16.5 million series A funding…

Invoca, the cloud leader in AI-powered conversation intelligence, announced a new integration with Five9, an industry-leading provider of cloud…

While rising inflation may be causing consumers to carefully evaluate investments in high-stakes purchases, inflation is also increasing their…

Tethr, the leading AI-powered conversation intelligence platform, and DCM Insights, a customer engagement research and advisory firm, announced a…

CallMiner, the leading provider of conversation intelligence to drive business improvement, announced that Benedetto A. Miele has joined the company…