Conversational AI

SoFi has integrated Cyberbank Konecta into its existing tech stack, increasing member satisfaction and improving inquiry response time by more…

How do cloud contact centers benefit from using AI-powered recommendations for customer service? A: AI-powered recommendations merge personalized…

If AI doesn't feature in your discussion on corporate strategy in 2023, you could be losing your competitive streak in the market. Of all the…

Program set to Accelerate Go-To-Market Strategy and Conversational AI Adoption Kore.ai, the world's leading enterprise conversational AI (CAI)…

MeetKai, the leading conversational AI and metaverse company and BYD Auto, the green technology leader and multinational manufacturer of new energy …

 Joshu, the platform to build, distribute, and grow digital insurance products, is pleased to announce Indemn, provider of conversational artificial…

Contact centers are thriving in the post-pandemic world, largely due to a rampant adoption of data-driven digital transformation journeys. The…

Frost & Sullivan recently researched the industrial analytics solutions industry and, based on its findings, recognizes Augury with the 2023…

The hype related to Generative AI tools continue to influence the board room discussions. Customer service industry is one of the most disrupted…

Mona, the leading intelligent monitoring platform, unveils a new monitoring solution for GPT-based applications. The free, self-service offering…