Automation NICE Launches Enlighten XO to Transform Self-Service Interactions Into Engaging Experiences AIT Staff Writer Aug 19, 2021 Enlighten XO uses advanced AI creating conversational intelligence to power smart self-service across digital channels NICE announced the…
Analytics Veritone Introduces Interaction Analytics, Providing Near-Real-Time Insights From Customer… AIT News Desk May 6, 2021 Three pre-configured AI solutions are now available for customer contact center and social media insights Veritone, Inc., the creator of…
Sales and Customer Support 50% of B2B Sales Professionals Saw Their Workloads Increase During the Pandemic, New Survey Reveals AIT News Desk Mar 17, 2021 “The New Normal: B2B Sales and Digital Transformation 2021 Survey” examines the impact of remote working on B2B sales teams one year later…
SaaS UJET Announces Partnership with Google Cloud Contact Center AI (CCAI) and Integration of Google… AIT News Desk Feb 23, 2021 Predictive Routing, Data Unification, and Conversational AI Power UJET’s Virtual Agent for Increased Contact Center Efficiency and More Natural…
Analytics Talkwalker Announces Joseph Fuster as New Chief Sales Officer AIT News Desk Feb 4, 2021 Talkwalker, the leading social listening and analytics company, announced the appointment of Joseph Fuster as its new chief sales officer. In this…
Cloud RingCentral Acquires DeepAffects Conversational Intelligence Pioneer AIT News Desk Dec 21, 2020 RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions,…
Analytics DataChat Closes $4 Million Seed Round Funding AIT News Desk Oct 21, 2020 DataChat, Inc, a University of Wisconsin-Madison spinout with a sophisticated yet intuitive data analytics platform, announced the closing of a $4…
Analytics Talkwalker and HubSpot Define the Social Media Trends to Watch in 2021 AIT News Desk Oct 21, 2020 Talkwalker and HubSpot gathered 70+ global experts, to identify the trends brands should engage for success next year. Backed with analytical…
Analytics InsightSquared Brings Its Revenue Intelligence Platform to HubSpot AIT News Desk Sep 23, 2020 InsightSquared announced its Revenue Intelligence Platform is now in the HubSpot App Marketplace and available as one of the featured apps that help…
Martech J.D. Power and Tethr Collaborate to Fuel Customer Experience Insights AIT News Desk Aug 14, 2020 Built on the Tethr platform, J.D. Power Conversation Analyzer Brings Untapped Enterprise Value Tethr, the leading AI-powered conversational…