Cresta Launches Agent Operations Center to Manage the Human-AI Hybrid Workforce for the Customer…
Businesses can now oversee and guide every customer interaction in real time, creating a new role in the customer experience center: the AI…
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Cresta
Cresta Automation Discovery Provides a Blueprint for Where and How to Deploy AI Agents
New capabilities uncover which conversations to automate and how to design AI Agents to get the job done
Cresta, the leading customer experience AI…
Cresta Launches Automated AI Agent Testing So Businesses Can Deploy AI Agents with Confidence
Cresta's integrated testing suite uses AI to test AI, ensuring AI Agents are accurate, reliable, secure, and production-ready
Cresta, the leading…
Cresta Appoints Former Google-exec Ping Wu as CEO to Propel Generative AI Offerings
Cresta, a leading provider of Generative AI for the contact center, announced the appointment of former Google AI executive Ping Wu as CEO. Wu…
Cresta Expands its Generative AI Solutions for the Contact Center
Cresta, a leading provider of generative AI for intelligent contact centers announced the introduction of several new solutions and enhancements to…
Unicorn AI Startup Cresta Adds Marketing and Business Development Veterans to Leadership Team
Cresta, the leader in real-time intelligence for the contact center, announced that it has bolstered its executive team with the additions of Scott…
Cresta Expands Vision for Real-Time Intelligence
Introduction of Insights and Chatbot products and updates to Director and Agent Assist enable a new era of contact center productivity
Cresta, the…
Five9 Partners with Cresta to Deliver AI-Driven Real-Time Intelligence
Cresta, the leader in Real-Time Intelligence for the contact center, announced it has accredited its real-time integration with Five9 the…
Cresta Raises Series C, Quadruples Valuation to $1.6 Billion on its Mission to Revolutionize the…
Cresta, the leader in real-time intelligence for contact centers, announced the closing of its $80 million Series C financing round, giving the…
Beating the Great Resignation Cresta’s Attrition Report Shows How AI-Driven Coaching Benefits…
Cresta, the leader in AI-Driven Real-Time Coaching for the contact center, released their report assessing the unique problem of agent lifecycle in…