CSAT

Quiq will build an international commercial team and deepen its partner ecosystem to improve the customer experience for businesses, while…

Standalone version of Edify’s no-code, drag-and-drop tool now available for any contact center to create and execute self-service customer experiences…

With the Great Resignation impacting both internal and external services, Aisera, the world's first AI Service Management (AISM) platform, has…

The NICE CXone Fall 2021 release drives powerful CSAT improvements by creating frictionless customer experiences that start at brands’ digital…

Quark.ai announced the listing of its Quark.ai Autonomous Customer Support app in the Zendesk Marketplace (hyperlink). The Quark.ai app now offers…

Innovative OmniIndex Analytics tool enables email analysis of sentiment, categorization and for identifying PII breeches  OmniIndex, the leading file…

Sitel Group deploying noise-suppression tool, Krisp, in physical contact centers and for Sitel At Home operations to improve agent and customer…

Atrium leverages Salesforce Einstein Analytics to accelerate business transformation for enterprises Atrium, a next-generation consulting company…