customer care

Providing a space for co-innovation with UK companies, employment, and upskilling opportunities for talent in AI and new-age technologies Genpact a…

Communications Data Group (CDG) is pleased to announce the recent onboarding of Palmetto Rural Telephone Cooperative (PRTC) to MBS Cloud, CDG's live…

Raymour & Flanigan, the largest furniture and mattress retailer in the Northeast and seventh largest in the US, partners with Körber to respond…

Frost & Sullivan continues to track the highly competitive global contact center outsourcing market against the backdrop of an ever-changing,…

Centre reinforces Blackline’s commitment to customer care, distribution partners in key European markets Blackline Safety  a global leader…

 Acquisition of Pixlee TurnTo is a perfect complement to Emplifi’s CX Platform, giving brands access to the user generated content, reviews…

Contact centers can now leverage Observe.AI’s proven expertise in driving business impact from conversation intelligence Observe.AI, the most robust…

LivePerson, a global leader in Conversational AI, announced the return of its signature in-person Executive Community events in the EMEA region with…

Windstream President and CEO Tony Thomas announced that Buddy Bayer has been named to lead a newly combined Enterprise and Wholesale organization,…

Helps eliminate the need to call with proactive digital care and AI to solve problems before customers are forced to make an actual call Sprinklr the…