customer care

Windstream President and CEO Tony Thomas announced that Buddy Bayer has been named to lead a newly combined Enterprise and Wholesale organization,…

Helps eliminate the need to call with proactive digital care and AI to solve problems before customers are forced to make an actual call Sprinklr the…

Harte Hanks, a leading global customer experience company, announced today that Don Aicklen is returning to Harte Hanks to lead the Company's…

New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers…

Five9, Inc., an industry leading provider of the intelligent cloud contact center, announced the appointment of independent Board Director Ana…

The newly formed Board includes experts in award-winning business process outsourcing, legal and finance, bringing leadership to help accelerate…

The Expectations of Consumers From Customer Care Centers Have Started Going Back to Normal too; Companies Digitalizing The Structure According to a…

Rapid Adoption of Cloud Contact Center Solution Enabled Lingo to Exceed Expectations Lingo Communications (“Lingo”), a leading global Cloud/UC and…

Sprinklr Will Help the World’s Largest Cosmetics Company Achieve Its Global Mission of Bringing Beauty to All People by Responding to 100% of Customer…

Customer Care Provider Teams Up with Challenger Bank Ahead of Hiring Push Branch, the challenger bank that works with employers, and Continuum…