customer conversations

Accomplished customer experience leader with track record of driving industry-best gross retention rates joins leading digital conversations company…

Eric Prugh joins Authenticx as Chief Product Officer to expand the company's robust conversational intelligence solution Authenticx, the new standard…

CallTrackingMetrics, a global conversation analytics company, announced the launch of its newest feature, AskAI. Powered by Open AI's ChatGPT, the…

Gong, the Revenue Intelligence leader, launched Smart Trackers, the first user-trainable AI system for deep understanding of customer conversations.…

Jiminny, a UK headquartered conversation intelligence provider supporting sales teams across the world, has closed a $16.5 million series A funding…

Platform enhancements, new free trial enables users to upload conversations and see insights within an hour  Tethr, the leading AI-powered…

Tethr, the leading AI-powered conversation intelligence platform, launched its Zero Touch offering, which includes a free trial giving users…

LivePerson, Inc., a global leader in Conversational AI, announced significant upgrades to its Conversation Assist capabilities, which provide agents…

Over 100 Property & Casualty insurers have chosen the combination of Smart Communications and Guidewire to deliver cloud-based customer…

Smart Communications, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced the…