Aurora Mobile Launches its AI Bots Creation Platform, GPTBots
Aurora Mobile Limited, a leading provider of customer engagement and marketing technology services in China, announced that it successfully held the…
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customer engagement
Verint Open CCaaS Platform Achieves Microsoft Co-sell Ready Status and Inclusion in the Microsoft…
Verint, The Customer Engagement Company, announced it has earned co-sell ready status with Microsoft and that the Verint Open Contact Center as a…
Capacity Expands All-In-One Support and Engagement Solution with Two Key Acquisitions
Capacity, an AI-powered support automation platform announced the acquisitions of Denim Social and LumenVox. Capacity's support automation platform…
From Channels to Moments: AI-Powered Solutions Put “Journeyless Marketing” in Reach
The impact of generative artificial intelligence (AI) has taken the customer experience (CX) industry by storm over the past nine months. With the…
Total Expert Introduces the Next Generation of Customer Intelligence
New functionality helps financial institutions turn their existing database into a deal flow engine
Total Expert, the customer engagement…
Twilio CustomerAI Fuels Next Generation Customer Relationships and Competitive Advantage for…
Predictions and Voice Intelligence Launches Drive Deeper, Actionable Understanding of Customers
New Generative AI Tools Activate Adaptive…
Verint and Five9 Announce New Research on the Modern Evolving Contact Center
Co-sponsored Research Reveals Trends on the Evolving Customer and Demands for More Personalized Experiences from Contact Centers
Verint, The…
Twilio To Deliver Customer-Aware Generative AI Through New OpenAI Integration
OpenAI will power generative AI capabilities within Twilio Segment, the Customer Data Platform
Twilio CustomerAI can unlock generative and…
Kognitiv Joins Braze Alloys Partner Program
Kognitiv Corporation ("Kognitiv"), a leader in global customer loyalty solutions, announced that it has joined the Braze Alloys program as an…
Infobird to Expand Global Presence with Relocation of Operations to Hong Kong
Infobird Co a software-as-a-service provider of AI-powered customer engagement solutions in China, announced its decision to relocate its operations…
