customer engagement

Brightspeed, the 5th largest incumbent local exchange carrier (ILEC) provider of home and business internet in the US, has successfully implemented a…

Triumph Group, the world’s leading intimate apparel company, has signed a two-year partnership with ZS, a global management consulting and technology…

ClientSuccess, a leading customer success software provider, has announced the launch of SmartCS, its groundbreaking AI-driven solution designed to…

Aurora Mobile Limited, a leading provider of customer engagement and marketing technology services in China, announced that its subsidiary Wuhan…

Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, announced the company…

Genesys highlights how organizations are transforming their customer engagement through the power of the Genesys Cloud CX platform. With nearly 30%…

Camping World Relies on Twilio Engage, SMS, Voice and Segment to better reach customers with data-driven personalization Twilio, the customer…

New and enhanced products can help marketers drive efficiency by boosting team collaboration and creativity to increase ROI Braze, the…

Hi Elliott. Welcome to our Interview Series. Please tell us a little bit about your role and responsibilities in your current company. How did you…

Agent CRM, a leading technology company, has announced the launch of ScheduleBot, an intelligent scheduling assistant specifically designed to help…