Cloud Darlington Building Society Modernises Employee Communications and Customer Engagement with 8×8… AIT News Desk Sep 1, 2021 The Society Deploys Integrated Cloud Contact Centre and Communications to Enable Employees to Work and Engage Customers Remotely 8x8, Inc.0…
Automation NICE Launches Enlighten AI for Complaint Management, Providing the Market’s First Smart, Real-Time… AIT News Desk Aug 25, 2021 NICE Enlighten AI enables in-the-moment complaint management, remediation and mitigation by automating the analysis of every interaction through…
Martech Flytxt Applauded By Frost & Sullivan For Improving Telcos’ Marketing Agility With Its… AIT News Desk Aug 24, 2021 Flytxt's AI solutions aid rapid decision making and contextualize interactions to help telcos take customer engagement to the next level Frost &…
Martech Epsilon Appoints Leader for Market Expansion in Middle East & Africa AIT News Desk Aug 21, 2021 Saira Mehdi Joins Team to Ramp-Up New Business and Product Growth in the region Epsilon, a global leader in outcome-based marketing,…
Martech 100-Day Countdown: Almost Half of Global Retailers Are Considering Canceling Black Friday 2021 AIT News Desk Aug 18, 2021 46% of marketers see Covid-19 as a potential barrier to in-store sales this year With 100 days to go until this year’s Black Friday, almost…
Analytics Contentsquare Partners With Nutrition Brand Huel to Support Company’s Digital Innovation Strategy AIT News Desk Aug 17, 2021 Contentsquare, the only complete experience analytics platform, is partnering with leading nutritional food company Huel to help drive the brand’s…
Sales and Customer Support Braze Recognized As A Leader In Cross Channel Campaign Management By Independent Research Firm AIT News Desk Aug 13, 2021 Company Earns Highest Score in the Strategy Category Braze, the comprehensive customer engagement platform, announced that Forrester Research, Inc. …
SaaS Fly Gangwon Chooses IBS Software’s PSS Platform to Propel Customer Engagement AIT News Desk Aug 11, 2021 Fly Gangwon, the South Korean Tourism Convergence Carrier (TCC) airline startup, has partnered with IBS Software to overhaul its distribution and…
IT and DevOps Verint is Expanding its Cloud Platform Capabilities to Help Brands Accelerate Digital-First Customer… AIT News Desk Aug 11, 2021 Verint, The Customer Engagement Company, announced the expansion of the digital-first capabilities of its cloud platform through the acquisition of…
Financial Services Ignite Sales Taps Fintech Expert Kenneth Patrick to Spearhead Sales as Company Accelerates Growth AIT News Desk Aug 11, 2021 Ignite Sales, Inc., the leader in retail banking customer engagement and retention technology, announced the appointment of G. Kenneth Patrick to…