customer engagement

Market focus is on expanding customer engagement through mobile apps and web portals, which provide added value when integrated into utility customer…

New Partner’s Texting Platform to Increase Efficiency and Customer Satisfaction Throughout Claims Process Hi Marley, a leading communications…

New York-based analytics company Verint agrees strategic alliance with Israeli AI startup Viziblezone to aid clients with returning workforces.…

Partnership Enables Enterprise-Wide Customers Access to Digital Transformative Communications & Rich Media Experiences KDDI America, a subsidiary…

ENGAIZ, a North American technology startup with offices in Toronto and New York, has launched a ground breaking AI-Driven SaaS Integrated Third-Party…

Freshworks Inc., the customer engagement software company, announced a strategic partnership with Tata Consultancy Services (TCS), a leading global IT…

Evaluation based on ability to execute and for completeness of vision Kustomer,  the omnichannel SaaS platform reimagining enterprise customer…

ServiceNow’s CSM solutions reimagine the customer experience to empower agents and drive fierce customer loyalty ServiceNow, the company that makes…

Research Shows Highest Contact Center WFO Market Share in Asia-Pacific, Europe and “Rest of World,” Also for Back Office and Branch Verint Systems…

Infobip also places in the Top 10 ROCCO Innovators report Global communications platform, Infobip announced today it has attained a 'Best' rating…