customer engagement

7 Engagement Platform received a differentiated rating in agent experience, customer experience, routing and queuing, chatbots, and roadmap criteria…

Quantzig, a global data analytics and advisory firm, that delivers actionable analytics solutions to resolve complex business problems announces the…

Built using Microsoft’s Power Platform, Virtual Loan Assistant is the first Power App to streamline the credit process for financial institutions…

Multi-award-winning data technology specialist Fusionex has been awarded a multi-year deal with one of the leading international corporate groups to…

Customers Name the Nation’s 42 “Easiest Utilities to Do Business With” As the world grapples with the COVID-19 pandemic and the implications it has…

Mapp, the international provider of insight-led customer engagement, released a comprehensive range of product updates for its digital marketing…

OspreyData, creator of the Production Intelligence Suite of Artificial Lift Optimization software for Oil & Gas, is proud to announce the…

Leading Home Security and Automation Company Shifts Contact Center Agents to Work From Home Using 8×8 8×8, Inc., a leading integrated cloud…

Organizations with Processes that Have Been Disrupted by Work-From-Home Dynamics Seek Urgent Help to Improve Visibility and Compliance Verint…

Comarch, a global provider of software-defined IT solutions for improving business efficiency, announced that it is to launch a new version of…