Life Sciences Genius Rx Announces Launch of Full-Service, Fully Automated Digital Pharmacy AIT News Desk Mar 17, 2020 Digital Health and Supply Chain Entrepreneurs Randy Parker and Glenn Nussdorf Introduce Technology-Driven Approach to Make Pharmacy Services Simple,…
Analytics Lifesize Announces Free, Unlimited Video Conferencing to Help Organizations Power Distributed… AIT News Desk Mar 13, 2020 Company offers enterprise-grade video collaboration solution to support the immediate need for global organizational mobility and contact center burst…
Computing Avaya Offers Complimentary Work from Anywhere Contact Center Solutions to Help Address COVID-19… AIT News Desk Mar 13, 2020 Avaya has already enabled over 150,000 agents worldwide to work remotely in response to the pandemic, and is providing global technical hotlines to…
Natural Language MessageBird Enters $350 Billion Customer Service Market With Launch of Inbox.ai AIT News Desk Mar 12, 2020 Zero-Friction Customer Engagement Platform to Do Away With Waiting on Hold Forever MessageBird, the cloud communications platform company, has…
Computing Freshworks Taps Oracle Cloud Vetaran Prakash Ramamurthy as New CPO AIT News Desk Mar 11, 2020 Prakash Ramamurthy brings large-scale cloud platform success and proven experience in driving enterprise adoption. He was the SVP Product Development…
Computing 8×8 Launches Cloud Communications and Contact Center Solutions in Canada AIT News Desk Mar 10, 2020 8x8 Cloud Voice, Chat, Video and Contact Center Solutions Now Available Allowing Leading Canadian Channel Partners to Accelerate Business…
Guest Authors How AI-Powered Automatic Speech Recognition Can Transform the Value of Call Center Data Ian Firth Mar 10, 2020 Despite the meteoric rise of Omni-digital customer engagement, Voice interactions are still the primary method for engaging with customers. The 2018…
Mobile AT&T to Deploy the Synchronoss Personal Cloud Solution AIT News Desk Mar 10, 2020 Comprehensive Solution Will Give AT&T Subscribers the Ability to Safely Back up Valuable Personal Content From Any Android Smartphone Through a…
Automation Creatio Partners With Reply to Help Global Businesses in Automating Their Operations AIT News Desk Mar 9, 2020 Creatio, a global business software company leading in the space of low-code, process automation and CRM is thrilled to announce its strategic…
Martech Command Alkon Wins Bronze Stevie Award in 2020 Stevie Awards for Sales & Customer Service AIT News Desk Mar 9, 2020 14th Annual Awards Presented on February 28 in Las Vegas Command Alkon was presented with a Bronze Stevie Award in the Best Customer Engagement…