MessageBird Enters $350 Billion Customer Service Market With Launch of Inbox.ai
Zero-Friction Customer Engagement Platform to Do Away With Waiting on Hold Forever
MessageBird, the cloud communications platform company, has…
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customer engagement
Freshworks Taps Oracle Cloud Vetaran Prakash Ramamurthy as New CPO
Prakash Ramamurthy brings large-scale cloud platform success and proven experience in driving enterprise adoption. He was the SVP Product Development…
8×8 Launches Cloud Communications and Contact Center Solutions in Canada
8x8 Cloud Voice, Chat, Video and Contact Center Solutions Now Available Allowing Leading Canadian Channel Partners to Accelerate Business…
How AI-Powered Automatic Speech Recognition Can Transform the Value of Call Center Data
Despite the meteoric rise of Omni-digital customer engagement, Voice interactions are still the primary method for engaging with customers. The 2018…
AT&T to Deploy the Synchronoss Personal Cloud Solution
Comprehensive Solution Will Give AT&T Subscribers the Ability to Safely Back up Valuable Personal Content From Any Android Smartphone Through a…
Creatio Partners With Reply to Help Global Businesses in Automating Their Operations
Creatio, a global business software company leading in the space of low-code, process automation and CRM is thrilled to announce its strategic…
Command Alkon Wins Bronze Stevie Award in 2020 Stevie Awards for Sales & Customer Service
14th Annual Awards Presented on February 28 in Las Vegas
Command Alkon was presented with a Bronze Stevie Award in the Best Customer Engagement…
Aspen Technology, Inc. Appoints Adriana Karaboutis to Its Board of Directors
Aspen Technology, Inc., a global leader in asset optimization software, announced that Adriana Karaboutis will join the Aspen Technology board of…
Mobivity Recurrency Integrates with Oracle MICROS Simphony POS Users Data-Driven Intelligence
Mobivity Simphony Users Can Now Effectively Create 1:1 Guest Engagement and Improve Return on Marketing Spend (ROMS)
Mobivity Holdings Corp. a global…
iQor Enhances its Speech Analytics Platform to Help Deliver Better Customer Experiences
Tech-enabled BPO’s speech analytics platform enhances speech-to-text transcription of calls for more precise data analytics and personalized call…
