customer engagement

Oracle Energy and Water tops Leaderboard across vital customer criteria, including product performance, pricing, technology, partners, and vision…

The pet food supplier saw an immediate drop in the amount of time spent answering customer inquiries, allowing the brand’s consumer care team to…

Intuit Mailchimp the #1 email marketing and automation brand1, and Wix.com Ltd. a leading global SaaS platform to create, manage and grow an online…

Aurora Mobile Limited, a leading provider of customer engagement and marketing technology services in China, announced that it successfully held the…

Verint, The Customer Engagement Company, announced it has earned co-sell ready status with Microsoft and that the Verint Open Contact Center as a…

Capacity, an AI-powered support automation platform announced the acquisitions of Denim Social and LumenVox. Capacity's support automation platform…

The impact of generative artificial intelligence (AI) has taken the customer experience (CX) industry by storm over the past nine months. With the…

New functionality helps financial institutions turn their existing database into a deal flow engine Total Expert, the customer engagement…

Predictions and Voice Intelligence Launches Drive Deeper, Actionable Understanding of Customers New Generative AI Tools Activate Adaptive…

Co-sponsored Research Reveals Trends on the Evolving Customer and Demands for More Personalized Experiences from Contact Centers Verint, The…