customer engagement

Capacity, an AI-powered support automation platform announced the acquisitions of Denim Social and LumenVox. Capacity's support automation platform…

The impact of generative artificial intelligence (AI) has taken the customer experience (CX) industry by storm over the past nine months. With the…

New functionality helps financial institutions turn their existing database into a deal flow engine Total Expert, the customer engagement…

Predictions and Voice Intelligence Launches Drive Deeper, Actionable Understanding of Customers New Generative AI Tools Activate Adaptive…

Co-sponsored Research Reveals Trends on the Evolving Customer and Demands for More Personalized Experiences from Contact Centers Verint, The…

OpenAI will power generative AI capabilities within Twilio Segment, the Customer Data Platform Twilio CustomerAI can unlock generative and…

 Kognitiv Corporation ("Kognitiv"), a leader in global customer loyalty solutions, announced that it has joined the Braze Alloys program as an…

 Infobird Co a software-as-a-service provider of AI-powered customer engagement solutions in China, announced its decision to relocate its operations…

Verint Shines in Key Parameters for Choosing a CX Platform Provider: Open Ecosystem, Flexible AI, and Application Driven Verint, The Customer…

Omnichannel customer engagement platform SAP Emarsys announces the release of its July 2023 update, bringing a host of new and innovative features and…