customer expectations

With transaction volumes, customer expectations, and competitive threats at an all-time high, banks must adapt quickly to keep pace. To address these…

Medallia,the global leader in customer and employee experience, announced the findings of its new report: The New Customer Expectations for the…

New Research Reveals Retail, eCommerce, Gig Work, and Delivery Industries Are Prioritizing Logistics Technology but Cannot Meet Customer Expectations…

An outcome and customer-driven approach, Atlas will optimize digital team efficiency by up to 90%  Quantum Metric, the Continuous Product Design…

GRC (Green Revolution Cooling), the global leader in immersion cooling for data centers, and ENEOS, Japan's largest lubricant company, announced that…

Locus, a leading-edge technology company solving for excellence in last-mile logistics, announced the launch of Delivery Linked Checkout (DLC), a…

Creating an excellent experience for our clients and their customers has always been a priority at Bold Metrics. After months of user testing, our…

RapidScale, a Cox Business company, welcomes Claudette LeBlanc to the company as senior director of operations. Reporting to Vice President and…

Partnership Leverages Platform-to-Platform Approach with the Powerful Combination of Verint Customer Engagement Platform and Zoom Contact Center…

Industries reshaped by new content distributors are modernizing networks and systems to meet customer expectations, ISG Provider Lens report…