Customer Experience North American Utilities Go Digital as Market Needs Change AIT News Desk Oct 4, 2022 North American utilities are adopting digital technologies and services to meet the requirements of decarbonization, changing customer expectations…
Customer Experience Thrillworks Launches Rebrand to Reflect New Company Goals and Promise AIT News Desk Sep 27, 2022 Thrillworks CEO and Founder Jay Bousada announced a rebrand and launch, introducing the company as an industry-shaping Digital Acceleration Partner…
Machine Learning New Blue Yonder Offerings Enable Omni-channel, Micro-fulfillment and Enhanced Warehouse… AIT News Desk Sep 27, 2022 Offerings include industry-leading SaaS-based warehouse human-machine resource management and micro-fulfillment solutions With customer-centric and…
Customer Experience Gladly Report Proves Personalized Customer Service is Vital to Creating Customer Loyalty AIT News Desk Jul 27, 2022 New customer expectation survey reveals consumers spend more with retail commerce brands that provide a tailored customer experience Gladly, the…
Analytics Dynatrace Unifies Log and User Experience Analytics to Enable Faster, More Customer-Centric Software… AIT News Desk Jul 22, 2022 Automatically connecting logs with corresponding user sessions and Session Replay allows development teams to more effectively optimize customer…
Sales and Customer Support U.S. Retailers Meet Online Demand With Unified Experiences AIT News Desk Jun 25, 2022 Companies are transforming their digital capabilities to meet changing customer expectations, ISG Provider Lens report says Retailers in the U.S.…
Financial Services Customer Satisfaction with Bank and Credit Card Digital Experience Declines, J.D. Power Finds AIT News Desk Jun 2, 2022 Perfect Storm of Rising Customer Expectations and Faltering Economy Creates New Challenges for Websites and Mobile Apps Many retail bank and credit…
Analytics Insurers in Australia Turn to BPO Providers to Improve Customer Experience AIT News Desk Mar 22, 2022 ISG Provider Lens report sees BPO providers helping insurance carriers cut costs, replace legacy IT systems and meet rising customer expectations…
Customer Experience How an Iconic Brand Used Digital Trust and Transparency to Enhance Analytics-driven CX AIT News Desk Feb 24, 2022 Contentsquare, the leading experience analytics company, helped New Balance navigate supply chain eCommerce crunch When the pandemic rocked the…
Customer Experience Weber Transforms Warehouse Processes And Unlocks Productivity And Safety Gains With Ivanti AIT News Desk Feb 10, 2022 Ivanti Velocity and Ivanti Speakeasy have enabled Weber to consistently meet customer expectations amid heightened demand during the pandemic, while…