Automation NICE Launches Enlighten AI for Complaint Management, Providing the Market’s First Smart, Real-Time… AIT News Desk Aug 25, 2021 NICE Enlighten AI enables in-the-moment complaint management, remediation and mitigation by automating the analysis of every interaction through…
Financial Services Qontigo Names Ping Jiang as Head of Multi-Asset Solutions, Americas AIT News Desk Jul 31, 2020 Qontigo announced the appointment of Ping Jiang as Head of Multi-Asset Solutions for the Americas within the Customer Experience Group, leading the…