customer experience management

Salesforce, a global leader in AI CRM announces its participation in GITEX Africa 2024, held in Marrakech, Morocco from May 29th to 31st. As a N°1…

Botwa.ai, the trailblazing force in artificial intelligence and generative AI, announces its groundbreaking entry into the Middle East and Africa…

Generative Artificial Intelligence is redefining not only how brands interact with customers, but also how they optimize their internal resources to…

LiveX AI delivers personalized experiences for customers in real time using Google Kubernetes Engine and NVIDIA NIM Generative AI technology…

We’re experiencing a rapid evolution in the Gen AI landscape. Moving beyond experimentation, companies are now forging strategic pathways, identifying…

AI-powered customer service solutions provider Cognigy announced the launch of its AI Agents for Sales and Marketing interactions. This cutting-edge…

CleverTap, the all-in-one engagement platform, today released its market research report on “The AI Edge in Customer Engagement”. The report sheds…

Day 1 at the Qualtrics X4 Summit (#QualtricsX4) The 3-day X4 event at the Salt Palace Convention Center began with a bang. Qualtrics CEO Zig…

There’s nothing more valuable to a local business than time. And how they spend that time can be the difference between thriving or facing challenges.…

In today's rapidly evolving business landscape, artificial intelligence (AI) and machine learning (ML) have emerged as powerful tools that not only…