customer experience management

The start of 2023 has been challenging for many Customer Experience (CX) leaders and will continue to be so as consumer expectations rise and the…

The global advertising industry has hit a pivotal point in terms of transparency. From Meta Verified to the IAB UK’s Transparency FAQs, transparency…

Dentsu announced the appointment of Ashish Khanna as Global CEO, Dentsu Global Services (DGS), a globally networked talent capability that delivers…

Sprinklr Service helps its customers redefine service for digital consumers. Sprinklr announced the winter release (v. 18.2) of its unified…

However much technology we add to the contact center, the human element remains essential. Empathy and understanding are critical to solving complex…

Only 22% of customer service leaders say their organization has completely unified customer data and a majority struggle with analyzing,…

Bolstering its presence in North America, Aevi’s partnership with OvationCXM will expand omnichannel digital in-person payments functionality and CX…

Hi, Matt, welcome to Interview Series. Please tell us a little bit about your journey in the CX industry. How did you start at Merkle? I joined…

Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, unveiled Merkury for Commerce, its identity…

Konect.ai, the leading AI-powered SMS platform for automotive dealerships, and TotalCX (formerly InteractiveTel), a leading provider of AI-driven…