customer experience management

In the last few years, data science and machine learning have dramatically exploded into the mainstream and become a hot topic. On a technical level,…

SANDSIV, a global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) business solutions, announced the enhancement of its…

SANDSIV, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, announced it has entered into…

Cloud 9 Software, the leading provider of cloud-based practice management systems for orthodontists, pediatric dentists, and dental/orthodontic…

As the world has become more connected and omnichannel experiences have become commonplace, the value of customer service professionals’ time has…

3D Gamification Experiences are disrupting marketing, advertising and sales. But, did you know it can also disrupt the industries as diverse as oil…

Supporting Aramex’s continuous commitment to innovating its overall customer experience Sprinklr, the unified customer experience management…

New platform enables multi-location restaurants to quickly and accurately predict and respond to customer needs and local market trends at scale…

In the last year, Sprinklr roughly doubled its presence in the MEA region, with the UAE at the forefront of the company’s growth Sprinklr , the…

Merkle, dentsu’s leading technology-enabled, data-driven customer experience management (CXM) company, announces the appointment of Michael Butler as…