customer experience technology

ISG Provider Lens report says enterprises are seeking different contact center services to address changes in business and consumer behavior…

TTEC Holdings, Inc., one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions,…

Nice’s Enlighten AI Recognized for Predictive and Behavioral AI Insights That Deliver Competitive and Measurable Real-World Results NICE announced…

New AI Models Power the Platform That Does the Work for Marketing, Sales, and Service Teams Today SugarCRM Inc. is bringing SugarPredict to…

SaltStack Gives Kuali the Ability to Automate Infrastructure as Code in AWS SaltStack, the creators of intelligent automation for IT operations and…

Piano Zero Is the Only End-To-End Solution That Collects, Manages and Monetizes Zero- and First-Party Data Piano, the leading subscription, data…

Acquisition Expands TTEC Intelligent Automation Solutions for Customer and Employee Experience TTEC Holdings, Inc., a leading digital global…