Verizon pilots Google Cloud Contact Center Artificial Intelligence to deliver more intuitive customer support through natural-language recognition, faster processing, and real-time customer service agent assistance Verizon customers in search of support may soon find a more natural and streamlined digital experience, thanks to a new collaboration with Google Cloud. What they won’t ... Read More »
Extreme Networks, Inc., a cloud-driven networking company, announced Nabil Bukhari as Chief Technology Officer, in addition to his current role as Chief Product Officer. In his new role as CTO, Nabil will expand on the “first mover” technology strategy he implemented to deliver simple, effortless, cloud-driven networking solutions that improve ... Read More »
Company announces strategic partnership with industry leaders Microsoft and Adobe to launch second phase of digital transformation at the intersection of health and technology Walgreens Boots Alliance, Inc., announced an expansion of its strategic partnership with Microsoft and Adobe to launch a world-class digital experience and customer insights platform to deliver personalized healthcare and shopping offerings. ... Read More »
SaaS provider Signavio uses Conga to shorten the approval cycle and reduce administrative work to the benefit of the legal department Conga, the leader in digital transformation for commercial operations, announced that business transformation solutions provider, Signavio, implemented Conga solutions – including Conga Composer®, Conga Contracts for Salesforce® including Conga Orchestrate®, and Conga Sign® – to ... Read More »
commercetools, Contentstack and EPAM Systems Create Fast, Engaging, Innovative Customer Experiences commercetools, the next-generation commerce software company, Contentstack, a modern content management system (CMS), and EPAM Systems, Inc., a leading global provider of digital platform engineering and software development services, have taken the bakery industry high tech with a new headless commerce ... Read More »
New integration enables retailers to deliver personalized customer experiences at scale Acquia, the digital experience company, and Kibo, a leader in cloud commerce, today announced a strategic partnership to deliver frictionless commerce to retailers. Together, the two companies will empower brands to easily create robust headless ecommerce experiences using a ... Read More »
Exponential increase in end user adoption, with over 121M monthly location events Bluedot, which provides location technology for mobile apps to power high-value interactions between brands and their customers, announced the company has secured $9.1 million in Series B funding led by Autotech Ventures. The current raise brings the total funding for ... Read More »
Neustar’s partnership with Quaero helps bridge the online and offline worlds for CDP users Neustar, Inc., a global information services and technology company and leader in identity resolution, announced that it will bring its industry-leading identity resolution technology and data to the Customer Data Platform (CDP) market. Quaero will leverage ... Read More »
New feature allows administrators to customize writing suggestions based on brand guidelines, improving customer and employee experience to build brand trust Grammarly, the company behind the AI-powered digital writing assistant used by more than 20 million people daily, today introduced custom style guides for Grammarly Business users. The new style guide ... Read More »
Independent Research Firm Names Kount as a “Strong Performer” in RBA report Kount, the leader in identity trust and digital fraud prevention, today announced independent analyst firm Forrester Research has named Kount a “Strong Performer” in The Forrester Wave™: Risk Based Authentication (RBA), Q2 2020. Kount tied for the highest ... Read More »
