Customer Experiences

Global Annual Customer Experience Trends Report 2021 shows customers continue to be more demanding, making it harder for businesses to meet…

Upland Software, Inc., a leader in cloud-based tools for digital transformation, has acquired Second Street Media, Inc., a leading audience engagement…

Hexaware, one of the fastest-growing next-generation providers of IT, BPO and Consulting Services, has announced its global strategic partnership with…

Intelligent Automation Benchmark Study Reveals Automation Initiatives Involving Document Intelligence, Process Orchestration and Connected Systems…

Neustar Inc., a global information services and technology company and leader in identity resolution, announced five new appointments to its executive…

Please tell us about your current role and the team/technology you handle at Salesforce. I lead the Conversation Design practice within Salesforce …

Sightline Payments, leader in cashless gaming and betting solutions, announced it has partnered with Boyd Gaming and Aristocrat Technologies to serve…

Comprehensive survey explores how businesses are preparing for industry changes ahead Merkle, a leading technology-enabled, data-driven…

Talkdesk collaboration with AWS CCI boosts artificial intelligence integration and customer experience personalization Talkdesk is expanding its…

A.I. and Automation enterprise Intelygenz have become the latest software vendors to achieve recognition as IDC Innovators for their specialization in…