Customer Experiences

Simplr, a bot-first CX outsourcing solution that offers automation and human agents, announced a major infusion of generative AI into its platform…

18 billion tickets and trillions of data points informing bots and generative AI will help every business deliver superior customer experiences…

SharpenCX, an all-in-one unified contact center platform, announced it has completed the acquisition of Webtext, an omnichannel messaging solution.…

Amdocs, a leading provider of software and services to communications and media companies, announced that it has entered into a definitive agreement…

The launch of eSIM services, using Amdocs’ eSIM Cloud platform, will provide an enhanced experience for the Norwegian operator’s customers Amdocs,…

eProductivity Software (ePS), a leading global technology provider for print and packaging companies, is proud to announce its partnership with HP,…

Businesses worldwide are eagerly embracing the potential for artificial intelligence (AI) to provide personalized customer experiences, but customers…

UserTesting, a leader in experience research and insights, and Symplicit, a part of HCL Tech and a leading strategic design and digital transformation…

 Stratix Corporation, a leading provider of Managed Mobility Services (MMS) in the U.S., has released a new interactive video experience showing how…

Infosys, a global leader in next-generation digital services and consulting, announced a new collaboration with Walmart Commerce Technologies to help…