Customer Experiences

Merkle B2B acquires four new industry specialists to drive the company forward creatively Merkle, a leading technology-enabled, data-driven customer…

Dialpad adds unlimited domestic voice calling and SMS capabilities to its comprehensive suite of unified communications and contact center…

The international provider of insight-led customer experiences, Mapp, and the world's fastest-growing commerce platform, VTEX, are launching the…

Global luxury goods leader modernizes its infrastructure with AWS to offer exclusive customer experiences and drive efficiencies across its global…

New Dialpad-Zoho integration provides sales and contact center agents with contextually relevant customer information to improve customer…

Fall releases deliver flexible capabilities to map and control services in real time, orchestrate events based on organization-wide data, and move…

Acxiom Real Identity Integrates with Adobe Experience Platform to Bridge the Gap Between Martech and Adtech Ecosystems Acxiom, the customer…

In a follow-up to previous research, 7.ai found that customer experience has not significantly improved, and many digital transformations have…

As economies reopen and consumers adjust to post-crisis life, marketers face an ongoing period of change. Nevertheless, 2021 looks set to be a big…

CSG is transforming the way companies engage with their customers by equipping today’s leading brands with future-ready, innovative solutions that…