Cloud Talkdesk Broadens Machine Learning Capabilities With Amazon Web Services Contact Center Intelligence AIT News Desk Jan 13, 2021 Talkdesk collaboration with AWS CCI boosts artificial intelligence integration and customer experience personalization Talkdesk is expanding its…
Automation Intelygenz Becomes Latest IDC Innovator Groundbreaking Enterprise Recognized for Innovation in… AIT News Desk Jan 12, 2021 A.I. and Automation enterprise Intelygenz have become the latest software vendors to achieve recognition as IDC Innovators for their specialization in…
Education and Research Vonage Partners with Wall Street English to Power Digital Classrooms AIT News Desk Jan 12, 2021 Vonage’s Video API powers Wall Street English’s online educational solutions Digital communications a critical means of providing educational…
Cloud Uptima Named Gold Partner Within the Salesforce Consulting Partner Program AIT News Desk Jan 11, 2021 Uptima Inc., a leader in Quote to Cash and Service transformations on the Salesforce Platform, has been named a Gold Partner within the Salesforce…
Automation NICE Breaks New Ground in RPA With Innovative AI-Driven Click to Automate AIT News Desk Jan 7, 2021 Seamlessly converting manual processes to active automation flows at the click of a button, the new capability speeds up time to value and…
Security KUBRA Announces Reorganization of Executive Management Team Structure AIT News Desk Dec 29, 2020 Shazir Khan Named Chief Technology Officer, Tony Di Iorio Named Chief Operating Officer. KUBRA announced a new organizational structure for its…
Analytics Cresta Launches Real-Time Intelligence for Customer Service AIT News Desk Dec 23, 2020 Cresta Launches Real-Time Intelligence for Customer Service, announced the launch of Cresta for Customer Service, designed to enable customer care…
Financial Services Banks in German-Speaking Countries Turn to Technology Providers to Improve Customer Experience AIT News Desk Dec 22, 2020 ISG Provider Lens report finds a growing interest in contactless payments, driven in part by the COVID-19 pandemic Banks in Germany, Austria and…
Analytics Teradata Appoints Todd Cione as Chief Revenue Officer AIT News Desk Dec 21, 2020 Experienced Global Sales Leader with Proven Record Growing Revenue and Executing Cloud Transformations Teradata, the cloud data analytics…
Cloud Genpact and the Livekindly Collective Leverage Cloud Technology and Predictive Analytics to Scale… AIT News Desk Dec 21, 2020 Real-Time Insights and Agile Operations Fast Track Innovation, Increase Speed to Market, and Drive Competitive Growth, Building a Sustainable Global…