Customer Experiences

Udacity, the global online learning platform that trains the world's workforce for the careers of the future, announced that it has been selected as…

There are new operational realities for enterprises, given the current uncertainties, making “automation at scale” critical for creating frictionless…

Speech Analytics and Contact Center AI Improve Experiences for Both Clients and Agents Observe.AI, a leader in Contact Center AI, announced that its…

Crayon Data, a fast-growing AI and Big Data company, announced the launch of its Relevant Quotient Report to help banks in their personalization…

8×8 Recognized as a Leader for the Ninth Year in a Row 8×8, Inc., a leading integrated cloud communications platform, announced it has been named a…

New report to encourage eCommerce businesses to adopt AI powered Visual technology to help customers discover and shop what they see Delvify has…

Leading outsourced IT help desk provider selects AI-driven observability platform to automate management of events from multiple data streams and…

Amdocs, a leading provider of software and services to communications and media companies, and Bharti Airtel (“Airtel”), India’s largest…

Zendesk, Inc. announced expanded capabilities to its service-first CRM solutions that help companies provide real-time support across messaging…

Adobe announced it has entered into a definitive agreement to acquire Workfront, the leading work management platform for marketers, for $1.5 billion,…