Customer Experiences

NEC Corporation, a leader in the integration of IT and network technologies, and Lawson, Inc. (Lawson), one of the top convenience store chains in…

Expanding Retail Mobile Solutions to Help Retailers Optimize Store Performance With Machine Learning Tulip, a global leader in cloud-based retail…

eGain, the leading provider of customer engagement solutions, announced that a leading omnichannel retailer is now offering expanded self-service…

Onica, a Rackspace Technology company and Premier Consulting Partner in the Amazon Web Services (AWS) Partner Network (APN) and audited AWS Managed…

Amdocs, a leading provider of software and services to communications and media companies, announced that it has completed the acquisition of Openet,…

Front's Customer Communication Platform will help organizations finally deliver on their promises to be customer-obsessed Front, the leading …

New and Expanded Solutions Combine Observability with Real-time Intelligence Across AWS Environments, Software Development Tools and Process,…

Top Honors Recognize Deloitte for Delivering Connected Customer Experiences and Growing the Mulesoft Business Through Innovation Today Deloitte…

Hi, please tell us about your role and the team/technology at Zendesk. As the VP of Engineering, I lead product development for the Zendesk Support…

Integration to combine UJET’s next-generation cloud-native contact center solutions with Acqueon’s omnichannel campaign management software UJET …