Customer Experiences

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs…

As an AWS Partner, Veritone contributes its generative AI expertise and AI for Good principles to the program’s mission Veritone,a leader in…

Shop Premium Outlets launches 4 internally developed AI-driven customer experiences in time for Holiday shopping season. The four revolutionary…

New partnership will help brands in the DACH (Germany, Austria, and Switzerland) transform their businesses with Sprinklr Service -- the first CCaaS…

NTT DATA 2023 Innovation Index reveals what the most innovative companies do differently to succeed 96% of executives believe innovation — the…

Productized Integrations Enable Access, Activate, and Integrate Data from Any Source to Generate Personalized Content Movable Ink, the AI-powered…

In today's fast-paced digital market, where global e-commerce sales passed $5 trillion in 2022, merchants face the challenge of maintaining…

TuMeke Ergonomics, a leading provider of enterprise-grade computer vision AI technology for ergonomic risk analysis, is thrilled to announce the…

Brings Thrive Global into the agent flow of work in Webex Contact Center, reducing agent attrition & enabling greater productivity with Thrive…

New funding from Goldman Sachs Asset Management, Telcom Ventures, Schechter Private Wealth, Safar Partners, and Lions Capital will fuel innovations…