customer feedback

Industry's First Platform to Give CX Leaders Visibility Into Performance With Tools for Driving Improvement of Frontline Teams Stella Connect, a…

Invoca Cements Its Position as the Category Leader, Also Earning “Best Relationship” and “Momentum Leader” Recognition From G2 Invoca, the leader in…

The secret to effectively reacting to customer feedback is to involve the whole organisation, especially at low levels, says Critizr. It often…

Sometimes it seems like there’s a disconnect between the world of marketers and the one everyone else inhabits. If you’ve spent any amount of time on…

Many organizations creating an online community have had this fear: What if we build an online community and customers just use it to say bad things…

Eighty-six percent of consumers want products tailored to their unique preferences. And they expect brands to make it happen: 42% of consumers who…