Technology TTEC Digital introduces InteractionSync for Amazon Connect AIT News Desk Jan 25, 2023 TTEC Holdings,one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced…
Machine Learning Observe.AI Adds Enterprise-Grade Security Certifications for Protecting Customer Data in Contact… AIT News Desk Jul 27, 2022 Observe.AI has achieved independent audits verifying its internal controls and processes for SOC 2 Type II and PCI DSS Level 1 Observe.AI an…
Security Telenor Sweden to Use Ethical Hackers to Dial-Up Cybersecurity to the Max in Partnership With… AIT News Desk Mar 10, 2022 YesWeHack's global cybersecurity research community will help identify potential vulnerabilities in Telenor Sweden’s critical telecom…
Chatbots & Intelligent Assistants Tackling Misconceptions: Why Brands Should Give Next-Generation Chatbots a Second Look Bob Grohs Oct 12, 2021 A happy customer is a returning customer, but one bad experience can sour their view of a brand for years. There’s proof to back this up: in PwC’s…
Information Fusion Anonymous Contact Tracing Without the Tracking AIT News Desk Jul 2, 2020 Anonymous Contact Tracing Without the Tracking "I Checked In" announced they have released a new contact tracing service globally. The anonymous…