Customer Insights

Tech marketing veteran joins CallMiner to help organizations accelerate business performance improvement fueled by customer interaction analytics…

Company announces strategic partnership with industry leaders Microsoft and Adobe to launch second phase of digital transformation at the intersection…

Lytics View combines the right data + the right data science to shorten time to value for marketers using Lytics’ CDP technology Lytics, the …

Mr. Ackerman, former TuneCore CEO, will add another layer of depth to Cloud4Wi’s leadership team. Cloud4Wi, the industry’s leader in location-based…

Industry Body Will Focus on Customer Experience to Boost Membership Confirmit has announced that ACCA (the Association of Chartered Certified…

Altice USA now live with Amdocs data and intelligence systems on Google Cloud Amdocs, a leading provider of software and services to communications…

Two Industry Powerhouses Come Together to Provide Customer Service Teams With Valuable Customer Insights on a Customizable Cloud Contact Center…

Mapp, the international technology provider of insight-based customer engagement, has appointed Nicola Liverani as Senior Director, Partner…

Cigna has named Kristen Lauria, Global Chief Marketing Officer, effective March 23. She will report to David M. Cordani, President and Chief Executive…

Winter ’20 Release Highlights the Importance of Transparency When Engaging Customers and Collecting Hard-To-Reach Data Vision Critical, a…