customer interaction

Commercial Fire and Mechanical Contractors Drive Profits and Maximize Technician Resources with Advanced Tasking, Dispatching, and Scheduling…

Financial services industry veteran Udi Ziv taking over for outgoing CEO David Sosna to guide the global leader in financial data-driven…

HGS Agent X 23 release unlocks the ability of contact center agents to be more effective by utilizing AI to turn conversations into data and extract…

Trustpilot's customers can now benefit from aggregated consumer feedback, helping build a trustworthy reputation with every customer interaction  …

Trustpilot's customers can now benefit from aggregated consumer feedback, helping build a trustworthy reputation with every customer interaction…

The Call Centre will serve as the central communication point for customers and will be the first telephone helpline service to be launched by Canon…

FullStory, a leading digital experience intelligence (DXI) platform,announced an extension of its strategic partnership with Google Cloud to bring…

Birdeye, a leading provider of reputation management and digital customer experience solutions, has expanded its long-standing premier partnership…

CKE Restaurant Holdings, owner and operator of iconic brands Carl's Jr. and Hardee's, announced that it has partnered with OpenCity's AI proprietary…

Now Business-to-Business Customers Can Connect with Brands Effortlessly, While Brands Optimize Every Customer Interaction to Fuel Growth SugarCRM,…