HR Technology Playvox Introduces Customer AI with the Acquisition of Prodsight AIT News Desk Jan 12, 2022 Playvox, the leading provider of workforce engagement management solutions for the digital-first and CRM-centric contact center, announced it has…
Natural Language Expert.ai Announces Winners of Sentiment & Opinion Mining Hackathon AIT News Desk Jul 16, 2021 The Three Winning Projects and Category Winners Demonstrated the Ease With Which Customer Support Can Be Enhanced With Advanced Natural Language-…
IT and DevOps New Study Finds Majority of Organizations will Maintain Remote or Hybrid Contact Centers AIT News Desk Apr 21, 2021 CallMiner commissioned study reveals business leaders are increasingly turning to AI and automation to improve agent experience and decision-making…