customer interactions

New AI-powered solution enables contact center leaders to uncover trends and customer needs at scale through automated customer interaction analysis…

Vapi has scaled revenue to millions - in just 6 months since launch - for voice agents across industries like customer service and healthcare. Fresh…

CyberArk, the global leader in identity security, today announced the launch of FuzzyAI, a cutting-edge open-source framework that has jailbroken…

In recent years, the e-commerce landscape has experienced a seismic shift, driven largely by the rapid advancements in Artificial…

Celebrating the Grand Opening of Barranquilla, Colombia, as a Key Milestone in UnifyCX's Global Growth UnifyCX, officially launches today, marking…

Partnership includes the enhancement of Konecta's Digital Unit with Google Cloud's Customer Engagement Suite and Generative AI solutions 500…

One Of The First Platforms To Integrate, Vida's AI Phone Agents Now Deliver Emotionally Expressive, Multilingual Conversations, Setting A New…

TechSee customers can now benefit from combined visual, generative, and conversational AI for enhanced customer experiences TechSee, a global…

Mitel Interaction Recording Insights AI analyzes valuable customer communication data to boost quality management and compliance Mitel, a global…

Qwary disrupts the survey with cutting-edge Converse AI Businesses have traditionally used common tools to gather and assess customer feedback,…