customer interactions

In recent years, the e-commerce landscape has experienced a seismic shift, driven largely by the rapid advancements in Artificial…

Celebrating the Grand Opening of Barranquilla, Colombia, as a Key Milestone in UnifyCX's Global Growth UnifyCX, officially launches today, marking…

Partnership includes the enhancement of Konecta's Digital Unit with Google Cloud's Customer Engagement Suite and Generative AI solutions 500…

One Of The First Platforms To Integrate, Vida's AI Phone Agents Now Deliver Emotionally Expressive, Multilingual Conversations, Setting A New…

TechSee customers can now benefit from combined visual, generative, and conversational AI for enhanced customer experiences TechSee, a global…

Mitel Interaction Recording Insights AI analyzes valuable customer communication data to boost quality management and compliance Mitel, a global…

Qwary disrupts the survey with cutting-edge Converse AI Businesses have traditionally used common tools to gather and assess customer feedback,…

Workiz launches 'Genius,' an easy-to-use AI-powered tool kit redefining the field service industry, by seamlessly integrating cutting-edge technology…

Basic one-way messaging gives way to rich two-way conversations at scale; improves returns from advertising, marketing, and support investments for…

Strategic Collaboration Delivers Best-in-Class CX for the Retail Industry Through Open-Source Digital Capabilities iQor, a managed services…