customer interactions

Workiz launches 'Genius,' an easy-to-use AI-powered tool kit redefining the field service industry, by seamlessly integrating cutting-edge technology…

Basic one-way messaging gives way to rich two-way conversations at scale; improves returns from advertising, marketing, and support investments for…

Strategic Collaboration Delivers Best-in-Class CX for the Retail Industry Through Open-Source Digital Capabilities iQor, a managed services…

Prodigal, the pioneer of consumer finance intelligence, announces the launch of a suite of strategic intelligence solutions, offering unprecedented…

Optiva BSS Platform now leverages generative AI and full integration with Google Cloud’s BigQuery and Analytics capabilities to power deep learning…

OneCloud, a leading provider of cloud-based solutions, is enhancing the services they provide with OneCloud CX™, an innovative, AI-driven,…

New integration with Annex Cloud empowers brands to build deeper customer relationships and drive revenue with sophisticated personalized…

Automated quality assurance and agent performance improvement software boosts the quality of sales and service interactions evaluagent, a global…

Transforms disjointed experiences for contact center customers, staff and managers with efficient new model that unifies interactions, replaces…

SaskTel's Digital Mobile Brand Launches AI-Powered Virtual Agent for Enhanced Digital Customer Engagement Alepo proudly announces that Lüm Mobile,…