Amazon Connect Puts Generative AI to Work Improving End-to-End Customer Experiences
New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent…
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customer issues
Harness Introduces Continuous Error Tracking to Provide Developer-First Observability for Modern…
Harness the Modern Software Delivery Platform company,announced the availability of Harness Continuous Error Tracking (CET), a new module designed to…
Systems Integrator Flintech launches Customer Issue Resolution and Tracking Power App for retailers
Microsoft Gold Partner and system integrator, Flintech, has launched a new Power App for retailers, to manage and track customer issues and enhance…