customer journeys

Genesys, a leader in cloud customer experience orchestration, announced innovation that makes it possible for businesses to operationalize empathy for…

Multi-brand conglomerate leverages AI-powered real time decisioning to personalize the omni channel shopping experience  Algonomy, the only…

mParticle, the leading enterprise customer data infrastructure company, announced the release of Profile Reengagement to its suite of premium…

OneTrust announced Emily McEvilly is joining the company as its first Chief Customer Officer effective March 1. McEvilly brings over 25 years of deep…

Company extends its market leadership with journey analytics and conversational AI for marketing and sales, transforming customer and employee…

Sompo Japan plans to use EasySend's no-code development platform to power its marine insurance accident notification system EasySend, a no-code…

RichRelevance & Manthan Software form a new martech AI company that offers industry’s only real-time Customer Data Platform (CDP) with built-in…

Learn How Providing Engaging Customer Experiences Increases Loyalty and Lifetime Value Reltio, an award-winning software as a service (SaaS) company…

Self-Optimizing Journeys maximize customer lifetime value by autonomously determining and serving the next-best-action for each individual customer…

New report reveals how COVID-19 transformed consumer behaviour and how CX teams are responding Sabio Group unveiled the findings of its latest market…