Customer Satisfaction

Copilot can now both alert consumer brands before Amazon or Walmart ratings drop, and tell companies the reasons for any significant change in…

eGain, the leading provider of customer engagement solutions, announced that chatbots ranked at the bottom among digital touchpoints in customer…

Companies can have real-time customer conversations via Apple Messages directly in Zendesk Support Apple and Zendesk announced the general…

A2Z Sync, a software and dealer-services company that enables dealers to modernize and transform the car-buying experience by re-organizing their…

Sonasoft Corp. is pleased to announce that their new AI solution with Delaware Electric Cooperative (DEC) went live at 3pm on Monday, June 29. The…

LogRhythm, the company powering today’s security operations centers, today announced that it has been declared a Leader by G2 in its Summer 2020 SIEM…

Survey Finds That One-Third of Companies are Having Challenges Meeting Customer Satisfaction Goals and Expectations in the Era of COVID-19 K2, the…

With Spike in E-Commerce Returns Expected Post-COVID-19, Retailers Must Ensure Their Returns Processes and Systems are Ready, as 74 Percent of…

AVOXI integrates with essential CRM technologies to increase contact center efficiency and improve customer satisfaction AVOXI, the leading cloud…

Localised is an innovative ecommerce company that reconsiders and reimagines how brands and shoppers transact across borders, languages, currencies…