Customer Satisfaction

DRUID AI, a global leader in conversational and agentic AI, today announced the launch of DRUID Conductor at their third annual customer…

Unisense, a leading technology company at the forefront of artificial intelligence innovation, today announced the launch of its next-generation…

Snowflake users can now utilize SingleStore’s data platform without shifting their entire database SingleStore, the real-time data…

Infor announces the selection of Amazon Bedrock, a service for building and scaling generative applications, to deploy GenAI solutions embedded…

Qwary continues to revolutionize customer feedback collection with the latest updates to its innovative platform, Converse AI. These new features…

What is Experience Management (XM)? To create and enhance the experiences you offer, it is important to listen to the opinions of consumers, workers,…

The advent of advanced technology such as Gen AI, conversational AI (CAI), and Large Language Models (LLMs) are completely shaking up the customer…

Rakuten Mobile to promptly start operating Open RAN-compatible 700 MHz band base stations utilizing virtualization technology and existing base…

Lufthansa, one of Europe’s leading airlines, has embarked on a transformative journey to redefine customer engagement with the launch of an innovative…

An analysis of companies investing in Qualtrics found that customer satisfaction increased by 7-12% year-over-year and employees saved hundreds of…