These 5 Trends Will Dominate Online Shopping in 2020
By the end of 2019, the total value of eCommerce retail sales could reach $3.4 trillion, closing a decade of steady growth. The online shopping…
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Customer Satisfaction
Swisscom Quadruples Customer Interactions in Just Six Months with Genesys Messaging for Apple…
Genesys Supports the World's Leading Messaging Services, Including Apple Business Chat
Genesys, the global leader in cloud customer experience and…
Leading a Successful Hybrid Workforce
Companies across a range of sectors are increasingly adopting a hybrid workforce model: whereby AI (Artificial Intelligence)-powered digital…
The Slump In Customer Satisfaction Persists, American Customer Satisfaction Index Shows
The decline in US customer satisfaction continued in the final quarter of last year, falling 0.4% to a score of 75.4 (on a scale of 0 to 100) on the…
Top 11 Use Cases of RPA in the Insurance Industry
It is a well-known fact that the workforce in the Insurance space is heavily burdened with repetitive and mundane tasks. Their time and skills are…
Alloy Software Named High Performer in G2 Winter 2020 Report
Alloy Navigator successfully debuts on G2 Crowd in multiple categories
Alloy Navigator, an all-in-one ITSM and ITAM platform that features a Service…
Blackbaud Celebrates Groundbreaking First Year with YourCause
A Year After Acquiring Market-Leading Corporate Social Responsibility Provider, Blackbaud Reports Record Growth and Expansion of Its Solutions for…
AlmavivA Lauded by Frost & Sullivan for its Strong Focus on Customer Experience in the Latin…
AlmavivA Makes Significant Improvements to Clients' Operations and Ownership Experience Through the Use of Advanced Technologies and a Wide Footprint…
TELUS Corporation Completes Acquisition of Competence Call Center through TELUS International
Merger adds significant scale, growth and diversity to TELUS International
TELUS Corporation and its global arm, TELUS International – a customer…
MSP Success in 2020 Depends on Flawless Execution in These Three Areas
Netwrix surveyed 50 North American managed service providers to find out what makes them successful
Netwrix, a vendor of information security and…
