Retail Strategy and Operations expert, Graeme Hartlen, joins The Burnie Group
The Burnie Group, a leading Toronto-based management consulting firm, announced the appointment of Graeme Hartlen, who will lead the firm’s Strategy…
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Customer Satisfaction
Telecom Industry Needs AI to Stay in Business
The Telecom sector was among the first to use Chatbots and bits of AI in its day-to-day operations. However, with the 5G taking over, the AI has a…
LexisNexis Future of Claims Study Reveals Balancing Automation and Empathy is the Secret to Customer…
With top automation concerns involving lack of human interaction, LexisNexis Risk Solutions recommends carriers incorporate options to interact with a…