Customer Satisfaction

NINJIO, a cybersecurity awareness company that leads the industry in customer satisfaction, has acquired DCOYA – an advanced behavior-centric…

SoftBank Robotics America (SBRA), the North American arm of the global leader in robotics solutions, and Gausium, a leading solutions provider of…

Sapiens International Corporation, a leading global provider of software solutions for the insurance industry, and Hi Marley, creators of the only…

Satisfaction among small business wireless customers has reached an all-time high, according to the J.D. Power 2022 U.S. Business Wireless…

Package.ai, the complete customer engagement platform, has streamlined Big Sandy Superstore's operations using conversational AI, workflow automation…

SaaS startup is already helping thousands of customer service agents at hundreds of enterprises to improve contact center quality and consistency;…

Revenue Analytics announced the accelerating growth of RateOptics, the modern ad pricing and sales analytics tool for media. The company also proudly…

Oracle announced that the Exelon Corporation, the nation's largest transmission and distribution utility company, is moving its cloud-first vision…

Good processes are at the heart of maintaining customer trust. There is however a key factor holding back the speed of insurance: trust. Therefore,…

The future of retail chain operations will be supported by computer vision and AI. Knowing this, the French start-up, belive.ai, recently opened its…